This management paper explains what process mapping is and how it can be used to improve service delivery. The paper demonstrates the use of process mapping...
The handling of clinical waste from Scottish hospitals by NHS trusts meets high environmental and safety standards, according to a report published today by...
The report highlights wide variations between councils in their management of housing services in 1999/2000. Councils need to: improve their management of...
The report highlights the difficulties faced by councils' library services in meeting national targets for replacing old book stock and the continuing...
Scotland's police forces again improved the overall level of crime cleared-up in 1999/2000. However, the performance of fire brigades in meeting the targets...
This report, by Audit Scotland on behalf of the independent Accounts Commission, compares the performance of Scottish councils in their provision of social...
In his annual assessment of council performance the Controller of Audit, Mr Ronnie Hinds highlights improvements in the delivery of a range of services...
The financial pressures facing NHS Trusts, and concerns about the new central system for processing payments to GPs, dentists, opticians and pharmacists are...
Audit Scotland